Shipping & Delivery
FREE SHIPPING LOCALLY
Vantage currently ships to any address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish for your order to be shipped to any other country, please write to us at firstname.lastname@example.org. All orders are ship through our in-house delivery team. Our Standard Delivery timing is Monday to Saturday, between 10am to 10pm. You can select your delivery date during check-out.
It will take less than 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding Sundays and holidays. We cannot guarantee Saturday delivery, We DO ship orders on the same day. You will receive an e-mail with the delivery date and time once you have made your order (usually take no more than 24 hours to update). If you do not see the email in your inbox after 1 business day, please double check your junk/spam or promotions folder.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
We will deliver your order to your allocated address. *If installation services is selected, we will also assemble and install the chair(if applicable), and remove all packaging materials from your premise. Please ensure that there is someone to receive the delivery on the pre-agreed date and time.
*In view of Covid-19 situation, if installation services is selected, the chair will come pre-installed to ensure minimal contact with customers.
Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
HOLDING OF ORDER
We are able to hold your order for a maximum of 3 months from the earliest date that your order can be delivered from our warehouse. If you would like more information, please email us at firstname.lastname@example.org.